Returns & Custom Work

Every Statue Forge statue is personalized and made just for you, so our policy is a little different from an off-the-shelf store.

Before you approve your proof

Changed your mind? Cancel any time before you approve your proof and we'll refund you in full — just reply to your order email.

After you approve your proof

Once you approve, your statue goes into production and can't be cancelled, returned or exchanged, because it can't be resold. Please check the proof carefully.

Our mistakes

If your statue doesn't match the proof you approved — a wrong letter, a missing plaque — tell us within 14 days of delivery and we'll remake the affected part or the statue at no cost.

Damaged in transit

We pack every statue carefully, but if it arrives damaged, email a photo of the statue and packaging within 7 days of delivery. We'll send a replacement part or a new statue, or a refund if a replacement isn't possible.

Lost packages

If tracking shows no movement for 10 days, contact us and we'll work with the carrier and replace or refund your order.

Refunds

Approved refunds go back to your original payment method, usually within 5–10 business days.

Contact

[CONTACT EMAIL] — please include your order number (it starts with SF-).